Frequently Asked Questions for customers

HOW DO I BUY A VOUCHER?

Once you have found an activity or class that you like, click into the main voucher page and choose the number you would like using the ‘-‘ or ‘+’ buttons and click the ‘Add to Basket’ button. Repeat for any additional vouchers you would like to purchase. Once you have finished, you will be able to ‘View Basket’ and make sure your order is correct. Proceed to ‘Checkout’ and fill out the required information and payment details. You will see a notification that your order has been successful and receive an email confirmation.

HOW MANY VOUCHERS CAN I PURCHASE?

As many as you like.

HOW DO I BOOK A CLASS OR ACTIVITY?

If you have purchased a voucher for yourself, or have received a voucher as a gift, the next step will be for you to contact the seller and book a time and date. You will be able to do this via email, phone or social media channels. You will also be able to ask any additional questions at this point e.g., equipment needed, fitness levels etc.  

HOW DO I KNOW WHICH ACTIVITIES ARE SUITABLE FOR ME OR ANOTHER PERSON?

Much will depend on your level of fitness and also what you are looking to do. Our suggestion would be to read the voucher information and see if any additional T&C’s have been listed by the seller. You can also contact the seller directly to ask any questions to make sure you are happy to purchase the voucher.

HOW LONG ARE THE VOUCHERS VALID FOR?

Our vouchers are valid for 18 months as we understand that certain social restrictions could still be imposed over the next year. Some sellers have additional T&C’s e.g., for vouchers that feature more than one class / activity date, the voucher will have to be used within a set time frame from first use.

WHEN CAN I START USING MY VOUCHER?

Once you have purchased your voucher, you will then have to contact the seller to agree the activity or class date. As soon as this has been agreed your voucher will be live and can be used from the date agreed.

WHAT HAPPENS IF I RECEIVE A GIFT VOUCHER FROM A FRIEND?

If you receive a Gift Fit email with a voucher, the next steps are simple.

  1. Identify the voucher on the Gift Fit website and click into it. 
  2. Then click into the name of the seller who is supplying the class or activity.
  3. You will then be taken to their seller page with their contact details.
  4. You can then contact the seller and agree a date and time to book the class or activity  
WHAT HAPPENS IF I LOSE MY GIFT VOUCHER?

If you lose your digital e-voucher before it has been used, please contact help@giftfit.uk and we will issue you with another one. Unfortunately, there will be a postage and packaging charge to replace a physical Gift Voucher that has been sent out in the post.

WHERE CAN I FIND MY VOUCHER NUMBER?

A gift voucher number will automatically be generated for each voucher ordered. You will be able to locate this on the digital or physical voucher and on your email confirmation. Gift Fit will also have a record of this number, as will the seller. For any communications with Gift Fit, or the seller, please use this voucher number (or numbers). This is not to be confused with your Order Number, which will relate to your final order, regardless of how many vouchers you have purchased.

WHERE CAN I USE MY GIFT VOUCHER?

Each voucher will only be valid for use with the appropriate seller. You cannot use a voucher for one activity or class with a different seller.

WHAT DO I NEED TO BRING ON THE DAY?

Check the information listed on the vouchers. If in doubt you can contact the sellers directly and ask what you will need.

ARE THERE ANY MINIMUM AGE REQUIREMENTS FOR THE ACTIVITIES AND CLASSES?

Any age restrictions will be listed on the voucher information. If in doubt you will be able to contact the seller directly before purchasing.

CONTACTING A SELLER?

All seller email or phone details are listed on their page. You will also be able to contact them via their social media channels.

WHAT IS THE REFUND POLICY?

A refund (minus fees) will be given 14 days after the purchase date. Unfortunately, after this period it will be at the discretion of the seller as to whether a refund will be given. If a refund is not possible, you may be able to move the date of the activity, or gift the voucher to someone else.

DO I HAVE TO BRING PROOF OF PURCHASE ON THE DAY?

You, or the person you have gifted the voucher to, will have to bring proof of voucher purchase on the day. This can be in the form of an email that you have printed off, or the email shown on a device. The important information is to show the voucher was purchased from Gift Fit, the name of the class or activity, the seller name, voucher number and purchase date. Any issues with a lost email or voucher, please contact the seller, or help@giftfit.uk

DOES THE NAME ON THE VOUCHER NEED TO MATCH THE PERSON OR PERSONS ATTENDING?

If you need to change the person, or persons attending, you will need to contact the seller to inform them. As long as you have the voucher information and it’s still valid, there should be no problem with you amending the attendance details.

WHAT HAPPENS IF THERE ARE CHANGES TO THE ACTIVITIES OR CLASSES?

Gift Fit reserve the right to cancel or amend any of the vouchers / products on the site. Sellers may also need to change the activities or vouchers without offering prior notice. Our suggestion would be to contact the seller just before you are about to attend the class / activity to double-check details.

FILMING AND PHOTOGRAPHY

Some classes or activities may be filmed or photographed for marketing purposes. You will be asked for prior permission and if you do not want to feature then please inform the necessary person in charge.

ADVERSE WEATHER CONDITIONS

Some activities may be affected by adverse weather conditions. It is best to check with the seller ahead of the activity

HOW CAN I CONTACT GIFT FIT IF I HAVE ANY QUESTIONS?

For any queries regarding loss of a voucher, or questions directly related to your order, please contact help@giftfit.uk

For any questions relating to a class or an activity, please contact the seller directly.

If you would like to feature on the Gift Fit website, or work in partnership, please contact marketing@giftfit.uk

For any PR enquiries, please contact marketing@giftfit.uk  

FREQUENTLY ASKED QUESTIONS FOR SELLERS

HOW DO I BECOME A SELLER ON GIFT FIT?

Setting up your account is easy. Just go to the ‘Become a Seller’ tab at the top right hand side of the Home page. On this new page, you will need to click the ‘Create an account’ button. You will be directed to a form page and here you will need to fill in select details for an account to be setup. Your account will then need to be approved. Once approved you will be able to fill in further details, including, contact details, social media channels, add your logo / images and create the vouchers you would like to list. Each voucher will then need to be approved by Gift Fit – once approved the vouchers will be made live on your page.

Once your account has been created, you will be able to update all of your details, remove / edit images and remove / edit vouchers.      

WHAT CAN I SELL ON GIFT FIT?

At the moment we are only offering gift vouchers. However, we have future plans to offer a number of other products. We will announce these developments in the future.

WHO IS RESPONSIBLE FOR SENDING OUT VOUCHERS?

Gift Fit fulfill all gift voucher orders on behalf of all sellers.

Customers are able to purchase a voucher in one of two ways. The first is via an e-voucher (digital attachment), that is sent with an email notification. This second is a physical voucher that Gift Fit will print and post. For this option the customer will pay an additional fee to cover printing and postage – sellers will not incur any cost for this option.  

HOW DO I RECEIVE PAYMENT?

Gift Fit uses Stripe for all customer payments. 

All sellers must either connect their own Stripe account if they have one, or create a free Stripe account in order to receive payments.

Payments take up to 7 days and will be aid directly into sellers accounts, minus the 15% commission from Gift Fit.  

HOW CAN I CONTACT GIFT FIT?

If you have any questions, please contact help@giftfit.uk

WHAT HAPPENS IF A CUSTOMER REQUESTS A REFUND?

Consumer rights mean that customers have the right to a full refund 14 days from purchase without the need to provide a reason. In this instance a full refund has to be provided by the seller and Gift Fit.

If however a refund is requested after the 14 days has passed, it will be at the discretion of you the seller as to whether this is given. 

Still Need Help?

IF YOU HAVE ANY OTHER QUESTIONS, PLEASE CONTACT help@giftfit.uk